The EverAI Charge Explained: Candy AI on Your Statement

What EverAI is

EverAI Limited owns and runs Candy AI, Candy Shorts included. Candy AI’s terms of service place it in Malta, at 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, with Malta Business Registry number C107181, and Maltese law governs its contracts.

So if EverAI appears on a statement, the charge almost certainly relates to a Candy AI or Candy Shorts subscription, or to a purchase on Candy AI.

Why the name is not Candy

Candy AI’s FAQ promises a discreet billing name that never spells out the service, and on the checkout we reviewed that name was EverAI. That is deliberate. Adult services commonly bill discreetly so that a statement does not reveal what was bought. It is a privacy feature, not an attempt to hide the charge from the person who made it.

Which amounts to expect

In October 2026 the checkout page offered three membership plans. Matching the amount on your statement tells you which one you are on:

Amount on statement	Plan	Renews
$13.99	One month	Every month
$26.97	Three months	Every three months
$47.88	Twelve months	Every year

Local taxes can make the figure slightly higher, and currency conversion can change it if your card is not in US dollars. A charge in a very different amount may relate to a Candy AI purchase rather than a Shorts plan.

I do not remember signing up

Start by checking whether anyone else uses the card, and search your email for a Candy AI confirmation; the checkout asks new members to confirm their account after paying. Plans renew automatically, so a charge can appear months after the original sign-up, especially on the twelve-month plan.

If you are certain you never subscribed, contact Candy AI’s support, which runs around the clock through its help center, and your card provider.

How to stop future charges

Renewal can be switched off whenever you like inside your Candy AI account, through Settings and then Unsubscribe. Viewing does not stop on the spot: the paid term runs its course, and then the charges simply end.

Plan changes take effect from the next billing cycle, so switching from monthly to yearly does not trigger an extra charge straight away.

Can I get a refund?

Candy AI’s terms set tight conditions:

• you must ask within a day of the payment;
• spending over 20 tokens disqualifies it;
• only card payments are refundable;
• technical problems on your side are not grounds for a refund.

If your case fits, contact support quickly. If more than a day has passed, the realistic option is to stop renewal so the charge does not repeat.

A word on chargebacks

Disputing the charge with your bank is possible, but a chargeback, according to Candy AI’s terms, ends the subscription on the spot. If you simply want to stop paying, turning off renewal is cleaner and keeps the access you already paid for.

Payment methods and what they show

Accepted methods include Visa and Mastercard, crypto such as Bitcoin, Ether, USDC and Litecoin, and bank transfers in certain countries. Card statements show the merchant descriptor; crypto payments do not appear on a bank statement at all, which some users prefer for privacy, though crypto payments cannot be refunded under the terms.

Checking your statement step by step

1. Find the line with EverAI or an unfamiliar descriptor and note the amount and date.
2. Compare the amount with the table above to identify the plan.
3. Search your inbox for a Candy AI confirmation around that date.
4. If you recognize the purchase but want it to stop, switch off renewal in your account.
5. If you do not recognize it, contact Candy AI’s support and your card provider.

Annual renewals catch people out

The twelve-month plan is the best value, but it also produces the most surprising charges, because a year is long enough to forget. If you subscribed yearly, set a calendar reminder shortly before the renewal date, and decide then whether to keep it.

Keeping your subscription discreet

If discretion matters, a few habits help. Use a card only you see, keep the confirmation email in a private folder, and remember that the descriptor is neutral rather than invisible. Shared family accounts and joint cards will still show a charge, even if the name does not mention Candy.

If someone else used your card

A family member or partner with access to your card may have subscribed. If so, the simplest fix is to switch off renewal from that account together, which stops future payments without disputing anything. If the card was used without permission, tell your card provider promptly, since they have their own processes for unauthorized charges.

Is Candy Shorts legitimate?

The company behind the charge is a registered Maltese business with published terms, a refund policy, a help desk and written copyright and age policies. The billing is discreet but traceable. Value for money is a separate question, and the free openers on every public title are the best way to answer it before any charge appears; our Candy Shorts Premium guide covers what you get.

Gift cards and prepaid cards

Some users prefer prepaid cards for privacy. They show the same descriptor on the card’s own statement, and renewal will fail quietly if the balance runs out. That can be convenient, but it is no substitute for switching off renewal properly if you want the subscription to end.

Currency and taxes

Prices at checkout were shown in US dollars. If your card uses another currency, your bank converts the amount and may add a foreign-transaction fee, so the figure on your statement can differ slightly from the plan price. Local sales taxes can also be added on top.

Support contacts

Candy AI runs its support desk around the clock through its help center. Have the date and amount of the charge ready, along with the email address used at checkout, so they can find the account quickly.

Keeping records

Save the confirmation email and note the plan and renewal date somewhere private. If a question ever comes up with your bank or with support, those two details settle most cases in minutes. A screenshot of the plan you chose at checkout helps too, since prices can change over time.

Before you subscribe again

If you cancelled and want to return, start with the free openers to see what is new; Candy adds episodes every week and dozens of titles arrived this autumn. Our Top 10 and Where to Start guides are the quickest way to find something worth the money.